Support

Something broken, confusing, or billing-related? Email us and we will get back to you within 24 hours.

Contact

Email: hello@infinique.org

What to include

• The email address on your account, if you have one
• A short description of what happened and what you expected instead
• Screenshots, if the problem is visible
• Your device and app version, if you know them (Settings → About)

Common questions

I lost my streak after reinstalling

Your streak lives on your device first. If you signed in before reinstalling, sign back in with the same Apple ID or email and it will sync down. If you never signed in, there is no copy on our side to restore — sorry. Signing in is the only backup.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled through Apple: open Settings → your name → Subscriptions on your iPhone, pick Dehaze, and tap Cancel. Deleting the app does not cancel a subscription. Refund requests also go through Apple, at reportaproblem.apple.com.

How do I delete my account and data?

In the app: Settings → Account → Delete account. That removes your synced data from our servers. You can also email hello@infinique.org and we will handle it.

Is there an Android version?

Not yet. Screen Time blocking depends on an Apple API with no direct Android equivalent, which is part of why we started on iOS. Email us if you want to be told when that changes.

If you need more than an app

Dehaze is a tracking and support tool, not treatment. If withdrawal is severe, if you are using cannabis alongside other substances, or if you are managing a mental health condition at the same time, please talk to a clinician. In the US, SAMHSA’s National Helpline is free, confidential, and available 24/7 at 1-800-662-4357. If you are in immediate danger, call your local emergency number.